Customs charges, taxes and duties may apply and vary widely from country to country. Contact your relevant authority for more information.
Parcels that are not collected:
If your item is not collected in a timely manner from the post office and has been returned to sender, you may choose to pay for shipping again or request a refund (less any postal fees that may have been incurred on our behalf). If you notice you have provided us with an incorrect or incomplete address please notify us immediately so we can amend your order before shipping.
Please note: Return charges will be applied in addition to initial postal charges. For further info email firstname.lastname@example.org
Damaged Items in the Post:
If your order arrives damaged, make sure to contact us as soon as possible with details of damage and clear images of the affected piece. We may need to open a case with our postal service and you may be required to return the item to us or your nearest post office for inspection. All original packaging will be required for inspection as part of the returns procedure, if you have thrown away the original cardboard box and packaging your item arrived in we won’t be able to provide a replacement, so please check your items on arrival.
Terms and Conditions for claims through Australia Post can be found here
Missing Parcels in the Post:
All parcels have been insured. If you have not received your order and shipping says in transit after the estimated time of delivery, contact us an we can follow up with Australia Post.
If your parcel has been delivered or delivered and left in a safe spot but is missing, please contact us. We will contact the post office and let them know the parcel was left and you can't find it. The Post office will then launch an investigation into the missing parcel and contact the Postal delivery worker to find out where the item was placed and in most cases will have a photo of proof. If the item is deemed lost through Australia Post they will compensate through insurance. However we take no responsibility for their decision in the matter.
If your parcel has been stolen, we take no responsibility. We recommend contacting the police and filing a report.