Returns & Exchanges
Unfortunately, we do not accept returns on earrings due to hygiene reasons.
Exchanges for Change of Mind:
Blossom and Sky will accept exchanges only of jewellery for change of mind within 14 days of the order being placed. Unfortunately, we do not refund unless the item is faulty.
All jewellery must be returned in original packaging, must be in its original condition and unworn. Return postage for change of mind will be payable by the customer.
All faulty returns will be judged case by case. If your jewellery is faulty or damaged upon receiving the order, we must be notified within 14 days from when the order was placed. Please provide a full description of the fault or damage along with images to firstname.lastname@example.org. Upon receiving your email our team will inspect the jewellery to confirm if it is faulty or damaged and will reply in due course. Please keep all original packaging if your candle has arrived damaged, as this is covered by insurance and will need to be shown to Australia Post. Read below for more information.
Parcels that are not collected:
If your item is not collected in a timely manner from the post office and has been returned to sender, you may choose to pay for shipping again or request a refund (less any postal fees that may have been incurred on our behalf). If you notice you have provided us with an incorrect or incomplete address please notify us immediately so we can amend your order before shipping.
Please note: Return charges will be applied in addition to initial postal charges. For further info email email@example.com
Damaged Items in the Post:
If your order arrives damaged, make sure to contact us as soon as possible with details of damage and clear images of the affected piece. We may need to open a case with our postal service and you may be required to return the item to us or your nearest post office for inspection. All original packaging will be required for inspection as part of the returns procedure, if you have thrown away the original cardboard box and packaging your item arrived in we won’t be able to provide a replacement, so please check your items on arrival.
Terms and Conditions for claims through Australia Post can be found here
Missing Parcels in the Post:
All parcels have been insured. If you have not received your order and shipping says in transit after the estimated time of delivery, contact us an we can follow up with Australia Post.
If your parcel has been delivered or delivered and left in a safe spot but is missing, please contact us. We will contact the post office and let them know the parcel was left and you can't find it. The Post office will then launch an investigation into the missing parcel and contact the Postal delivery worker to find out where the item was placed and in most cases will have a photo of proof. If the item is deemed lost through Australia Post they will compensate through insurance. However we take no responsibility for their decision in the matter.
If your parcel has been stolen, we take no responsibility. We recommend contacting the police and filing a report.
During new Range launches, it may take an extra day to respond due to high volume of packages needing to be sent out.
All of our jewellery is hand-crafted using quality metals and natural gemstones, this means that your jewellery could have minor marks and additions. Our Brushed Jewellery pieces have been hand brushed, which means each piece will very slightly differ in stroke consistency.
Because all of our gemstones are a natural product, they are unique and may differ slightly from stone to stone. This could result in the jewellery that you receive differing slightly in colour to the jewellery is featured on our website. We will not accept returns or exchanges due to the natural marks and inclusions within our jewellery.
Blossom and Sky is dedicated to customer service and ensuring a high level satisfaction, if you have any questions regarding our return and exchanges policy please feel free to contact us directly at firstname.lastname@example.org