Returns & Exchanges
Unfortunately, we do not accept returns on earrings due to hygiene reasons.
Exchanges for Change of Mind:
Blossom and Sky will accept exchanges only of jewellery for change of mind within 14 days of the order being placed. Unfortunately, we do not refund unless the item is faulty.
All jewellery must be returned in original packaging, must be in its original condition and unworn. Return postage for change of mind will be payable by the customer.
All faulty returns will be judged case by case. If your jewellery is faulty or damaged upon receiving the order, we must be notified within 14 days from when the order was placed. Please provide a full description of the fault or damage along with images to firstname.lastname@example.org. Upon receiving your email our team will inspect the jewellery to confirm if it is faulty or damaged and will reply in due course.
During new Range launches, it may take an extra day to respond due to high volume of packages needing to be sent out.
All of our jewellery is hand-crafted using quality metals and natural gemstones, this means that your jewellery could have minor marks and additions. Our Brushed Jewellery pieces have been hand brushed, which means each piece will very slightly differ in stroke consistency.
Because all of our gemstones are a natural product, they are unique and may differ slightly from stone to stone. This could result in the jewellery that you receive differing slightly in colour to the jewellery is featured on our website. We will not accept returns or exchanges due to the natural marks and inclusions within our jewellery.
Blossom and Sky is dedicated to customer service and ensuring a high level satisfaction, if you have any questions regarding our return and exchanges policy please feel free to contact us directly at email@example.com
If your order arrives damaged, make sure to contact us as soon as possible with details of damage and clear images of the affected piece. We may need to open a case with our postal service and you may be required to return the item to us or your nearest post office for inspection. All original packaging will be required for inspection as part of the returns procedure.
Terms and Conditions for claims through Australia Post can be found here