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Returns & Exchanges

We hope that with every purchase you are fully satisfied with your order. if you have any issues please contact us straight away so we can help resolve any issues.

  • If a product gets damaged in the post or was faulty upon a delivery - 

If your order arrives damaged, make sure to contact us as soon as possible with details of damage and clear images of the affected piece.

This may be the fault of the courier company. We may need to open a case with our postal service and you may be required to return the item to us or your nearest post office for inspection.

All original packaging will be required for inspection as part of the returns procedure, if you have thrown away the original cardboard box and packaging your item arrived in, we won’t be able to provide a replacement, so please check your items on arrival.

Terms and Conditions for claims through Australia Post can be found here

  • To be eligible for a return, you must contact us within 14 days of placing your order, goods must be unopened, unused, undamaged and accompanied by proof of purchase. Unless proof of faulty or bad product can be produced. 
  • For returns, please email hello@blossomandsky.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items for exchange and change of mind. 
  • When a returned item is received and inspected, customer will receive a confirmation email. This will discuss eligibility for store credit or refund. All refunds given will be less the initial postage amount paid, unless item is deemed faulty.
  • If you have purchased an item on sale or promotion, we will only offer store credits, no refunds will be given unless the item is deemed faulty. 
  • If a refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method. Please note this can take 2-5 business days to appear in your account depending on payment method.
  • If your item is not collected in a timely manner from the post office and has been returned to sender, you may choose to pay for shipping again or request a refund (less any postal fees that may have been incurred on our behalf). If you notice you have provided us with an incorrect or incomplete address please notify us immediately so we can amend your order before shipping.
  • Missing Parcels in the Post:

All parcels have been insured. If you have not received your order and shipping says in transit after the estimated time of delivery, contact us an we can follow up with Australia Post.

If your parcel has been delivered or delivered and left in a safe spot but is missing, please contact us. We will contact the post office and let them know the parcel was left and you can't find it. The Post office will then launch an investigation into the missing parcel and contact the Postal delivery worker to find out where the item was placed and in most cases will have a photo of proof. If the item is deemed lost through Australia Post they will compensate through insurance. However we take no responsibility for their decision in the matter. 
If your parcel has been stolen, we take no responsibility. We recommend contacting the police and filing a report.

Please note:

During new Range launches, it may take an extra day to respond due to high volume of packages needing to be sent out.   

All of our jewellery is hand-crafted using quality metals and natural gemstones, this means that your jewellery could have minor marks and additions. Our Brushed Jewellery pieces have been hand brushed, which means each piece will very slightly differ in stroke consistency.

Because all of our gemstones are a natural product, they are unique and may differ slightly from stone to stone. This could result in the jewellery that you receive differing slightly in colour to the jewellery is featured on our website. We will not accept returns or exchanges due to the natural marks and inclusions within our jewellery.

Blossom and Sky is dedicated to customer service and ensuring a high level satisfaction, if you have any questions regarding our return and exchanges policy please feel free to contact us directly at hello@blossomandsky.com 

 

 

Use coupon code WELCOME10 for 10% off your first order.

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